Posted by: healingtheworkplace | August 26, 2009

Want to Build Trust at Work? Start Listening!

Hi, sometimes the simpliest things escape us.

When things go wrong we often think we need to “bring in the experts”. Find the right formula. Spend a lot of money!

Often what is needed is something as simple as listening.

Listening to others is cheap and it is one of the most effective tools that you have to “heal the workplace”. 

Listening is the key to rebuilding trust.

There are numerous books on the subject and just as many ways to approach listening. 

Listening is a vital component of team work and of leadership.

One of my favorite books on the subject is called, The Sacred Act of Listening. It is written by Kay Lindahl who is also the founder of The Listening Centre.

Kay’s book contains 40 reflections for cultivating a spiritual practice.

If you read the book and practice listening at this deeper level you will discover that your ability to listen to others  improves significantly.

Chapter Five is about Listening to Communicate…

“…sometimes I do most of my communicating without directly talking to another human being…some days I am in back-to-back meetings when all I do is talk to others…all this can leave me with a yearning, a feeling that something is missing in all of this communication. We’ve become experts at imparting information, communicating from our heads. What’s missing is connection–communicating from our hearts.”

Next time you are in a situation at work and things are not going well–try listening with your heart.

More on listening in future posts! Lesley

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